For the first half of the official Steve Jobs biography by Walter Isaacson, my main thought was, “what an asshole.” (Jobs, that is.) Then in the second half, I couldn’t help but forgive him. Insanely genius. One thing that struck me was his incredible skill as a negotiator; none of the Apple breakthroughs would have [...]

What are you afraid of? And what makes your competition fearless? This isn’t about the current economy. It’s about why so much of American business never gets beyond mediocre products, communication, and oftentimes, financial performance. Let me tell you what I’ve seen when individuals and enterprises manifest real confidence.

One small hyphen banished, one giant leap for English (or is it english?) usage. The Associated Press Stylebook has officially (finally) updated “e-mail” to “email.” And in an astonishing trifecta, “cell phone” has become “cellphone” and “smart phone” has become “smartphone.” On a related note, OMG and LOL have recently been added to the Oxford English Dictionary. [...]

Thank you for recognizing that communication for your business is not a DIY endeavor. As the guardian of your enterprise’s brand in the world, your job is to recognize and hire the very best talent your budget can afford. (This post assumes that writing is not your primary role; but if it is, there’s useful [...]